We hereby like to receive a deem acceptance as a consent from every individual taxi owner, driver, operator/agent registered under the EVIEDRIVE platform to adhere to following terms & conditions along with certain guidelines laid down by Goa State Transport Authority. Kindly note these this document can be updated on time a time basis as and when there are updates from management or directions from Government agencies

Terms and conditions as provided on the “EVIE DRIVE Taxi App System” shall be mandatorily be applicable to the EVIE DRIVE Drivers / Taxi Owners / Operators / Agents, and they understand and acknowledges the same while registering with EVIE DRIVE App during the process of profile creation and should follow a strict guidelines of Documentation along with compliance at the time of enrollment in the system and during business execution. All as per Terms & Conditions and guidelines issued & supervised by the Transport Department of Goa state.

EVIE DRIVE Driver needs to comply to the proper dress code on duty as per guidelines given issued by Department of Transport. Color choice available is either white or khaki

EVIEDRIVE Driver/ Taxi Owners / Operators / Agents need to comply with all regulatory framework like RTO Tax, vehicle insurance, vehicle fitness certificate, Driving licenses possession, transport permits and PUC all the time with all other mandatory compliance as laid down by Department of Transport

EVIEDRIVE Driver/ Taxi Owners / Operators / Agents needs to follow the most ethical practices of observing rules and regulations so that Tourist/passenger feel being safe and serviced properly in line with the Goan Culture “Athiti Devo Bhavo”

EVIEDRIVE Driver needs to maintain a strict discipline of road driving, no harsh tone while talking to the EVIEDRIVE passengers reaching out for any information that needs to be asked or provided. EVIEDRIVE Driver/ Taxi Owners / Operators / Agents needs to adhere to some social discipline of being courteous and professional to all our customers and members of the public, Act in a manner that is not likely to bring EVIEDRIVE into disrepute, Presentable manner of cheerfulness, Timely Pickup & Drop, Communicate with Passengers in a friendly manner, Fulfill their commitments once they have accepted a EVIEDRIVE Duty, Face Disciplinary Action if not adhere to Timely Guidelines & Auctioning it, Give a Customer Experience that will make them avail our Services Again & Again & Again…

EVIEDRIVE goes strictly as per guidelines laid down by the transport department & would not tolerate any indiscipline, of whatsoever nature, with limited or full ban on EVIEDRIVE Driver duties from EVIEDRIVE app if found guilty. Following are the major considerations of violations:-

Mental or Sexual harassment [ This will have treated as per the judiciary procedures]

EVIEDRIVE drivers should not be under the influence of Alcohol and should not consume tobacco, paan nor smoke during duty hours.

Refusal of service;

Using derogatory or harassing language directed at passenger;

Rating a passenger on the basis of sex, race, caste, creed, religion, or nationality.

Fighting with passengers over balance fare

EVIEDRIVE Driver cannot ask for any payment apart for the charges shown on the app at the end of the trip, as the mobile app rates are calibrated as per the notified rates of Department of Transport & fully complies with all the guidelines

Taxi owners /Agents / operators shall ensure they have Drivers police verification report, self-attested copies of their KYC lDs like PAN card, Passport / Voter ID /Aadhar card, local address and contact details of two family members. This information will be kept safe and shared with other agencies only as per the EVIEDRIVE Data security policy

KYC and background verification shall be mandatory to the individual/operator & owner of Taxis

EVIEDRIVE charges are published on the App and Web portal. All Driver/ Taxi Owners / Operators / Agents shall perform their respective duties as per the billing shown in the APP

EVIEDRIVE allows only a motor cab which has a valid fitness certificate issued from the Transport Department and has an engine capacity of 998 CC above in case of petrol or diesel vehicle. The EVIEDRIVE Taxi should be driven on clean fuel electric battery operated / petrol / diesel. The Taxi should meet emission standards as prescribed from time to time by the Transport Department. The taxi should have an updated and valid Pollution Under Control Certificate (PUC).

EVIEDRIVE allows enrollment of taxis in the following category of as per the new guidelines of State transport authority:

AGT (All Goa Tourist)

Yellow black taxis

All India Tourist Permit AITP taxis

ELECTRIC Auto- Rickshaws

Yellow Black Motorcycles / Auto rickshaws

Rent a cab & Rent a bike etc

Taxi owners /Agents / operators registered vehicles would have to comply with the fuel specified for the city while operating for EVIEDRIVE for intra-city transport on long term hiring/ leasing, for ferrying tourists, local passengers, employees of government / private companies etc.

The Agent / Operator / Taxi owner shall ensure that each AC Taxi is equipped with proper temperature control device in proper working order and AC / Non AC taxi is fitted with working electronic digital fare meter on the front panel (dashboard) as per STA guidelines

The EVIEDRIVE enrolled Driver shall have adequate knowledge of the roads and routes of Goa so that the passengers are not inconvenienced

The EVIEDRIVE enrolled Driver shall be of good moral character without any criminal record. Any person who has been convicted within the past seven years of driving under the influence of drug or alcohol, also has been convicted at any time for any cognizable offense under the Criminal Code of Procedure 1973 including fraud, sexual offenses, use of a motor vehicle to commit a cognizable offense, a crime involving property dispute and / or theft, acts of violence or acts of terror must not be engaged by the Agent / Operator / Taxi owner.

Touting | Hijacking are not allowed for any of the taxi in business in the state of Goa & will be seriously dealt

Taxi owners /Agents / operators shall ensure that their Taxis shall be suitably insured commercially as prescribed from time to time under applicable Laws of India.

Taxi owners /Agents / operators shall ensure that their Taxis have a valid contract carriage permit issued by the State Transport Authority under section 74 of the MV Act, to operate as a Taxi. The permit issued by the transport authority shall be displayed at a prominent place in the Taxi preferably near the rare view mirror for the visibility

The Taxi owners /Agents / operators shall adhere to the provisions of Motor Vehicle Act, 1988 and rules framed there under and the terms and conditions prescribed by the Transport department from time to time for providing the Taxi services.

Taxi owners /Agents / operators shall ensure that their Driver shall not drive under the influence of drugs, liquor, psychotic medicines or any such prohibited materials.

Taxi owners /Agents / operators shall ensure that their Driver shall not drive when contracted with contagious diseases or conjunctivitis. Driver shall adhere to all safety norms as may be made applicable from time to time

The EVIEDRIVE Driver Taxi is permitted to fly within the geographical limits of Goa as per the guidelines of the Transport Department of the State concerned. Out state travel will be as per the permit granted.

Taxi owners /Agents / operators shall ensure that Taxi shall be fitted with GPS and GPRS based tracking devices as mandated by the central government. Billing to the passenger is though “Taxi App System ” when the taxi is registered with EVIEDRIVE app or Digital Fare Meter incase vehicle is not registered with EVIEDRIVE. Meter shall have a printer, and a display panel showing the path traversed and total distance covered. The device shall be in constant communication with the Central Control room of the transport department in case of vs. in case of group category, the device shall be in constant communication with the central control room of the licensee white the taxi is on hire. In case of closure of the said GPS, the reason thereof is to be recorded by the licensee along with the duration of such closure. Please refer to STA guidelines for meter specifications. Payment will be through EVIEDRIVE app / Digital transactions with EVIEDRIVE Scan code.

lf the Driver/ Taxi owners /Agents / operators intentionally uses or causes or allows a Taxi to be used in any manner not authorized by the permit or provisions mentioned herein, the Driver and Taxi owners /Agents / operators shall be jointly and severally responsible for any injury, harm, offense or crime committed by any person, including the driver.

The Driver/ Taxi owners /Agents / operators shall undertake to indemnify and protect the EVIEDRIVE and State Transport Department from and against all actions, suites, proceedings losses, costs, damages, charges, claims and demands of any nature and description, act or omission of the Driver/ Taxi owners /Agents/operators or its employees or, during the engagement of the it’s business with EVIEDRIVE.

EVIEDRIVE will not be responsible for any routine vehicle repairs, service and accidental damages Other than the vehicles provided/owned by EVIEDRIVE.

CANCELLATION POLICY: For Driver
This policy determines the cancellation Terms & Conditions for a driver, for their trips to be taken.
Driver

• In the event that you use Evie Drive Driver/Assitant App, you indirectly authorizes us to make use of the Payment methods to use our services which are normally done by Digital Payments like debit or credit card or cash. A standard cancellation fee to cover the cost of administering the booking and subsequent cancellation will be levied. The amount of the cancellation fee is a combination of direct or percentage based fees depending upon the scenarios generated. For now to start with it is a direct fee.

• The cancellation fee shall be payable upon each booking which is accepted and subsequently cancelled. The cancellation charges will be applied as per the Cancellation & Refund Pollicy.

• Cancellation of the transport provider anywhere in the state of GOA, should not be challenged in any court of law & that depending upon availability of vehicles which is completely accepted by you and you won’t held us liable for any action, whatsoever in this respect.